WhatsApp Business
Guests write to your shop’s own number, as they do today. The assistant replies there, in the guest’s language.
How it works
Guests write anywhere. One front desk answers.
Every message arrives at the same counter. The assistant answers what it can and walks the rest over to your team.
- 1A guest writes
- 2It checks your live plan
- 3It answers with a link to book
- 4It hands over when it should
Your team’s side
One inbox, and a shop you can ask.
Every chat lands in one inbox, whichever app the guest used. Your team sees what the assistant said, steps in when they want, and can ask the shop a question in plain words.
- Every chat in one inbox, with the app it came from
- Drafts your team approves, or answers on its own
- Ask what is free on Saturday or who is guiding at two
Guest inbox
All channels5
SRSofia R.2 e-bikes on Saturday?MSBooked
LKLukas K.Can our dog come kayaking?MSMarco
FWFamilie WeberDo you have kids sizes on Sunday?MSAnswered
ABAnna B.What time do you open?MSAnswered
WVWebsite visitorDo you rent child seats?MSAnswered
Sofia R.WhatsAppAssistant on
Hi! Do you have 2 e-bikes for Saturday?
Checking Saturday
Answered by the assistant
Yes, 2 e-bikes are free on Saturday, €42 each for the day. Book and pay the deposit here:Book 2 e-bikes · Sat 17lagoskibike.it/book
Booked, thank you!
Lukas K.InstagramAssistant on
Hi, can our dog come on the kayak tour on Sunday?
Checking Saturday
Answered by the assistant
Good question. I’m passing you to Marco from our team, he’ll reply right here.
MSHanded to Marco
MSMarco is writing
MS
Marco · from the inbox
Hi Lukas, yes! Calm dogs are welcome in the double kayak. See you Sunday.
Ask your shop
What’s free on Saturday?
TryWhat’s free on Saturday?Who is guiding the 14:00?What did the workshop bring in?
Reading your shop
On Saturday you still have:
E-bikes6 free
Adult ski sets2 free
Double kayaks4 free
Marco is guiding the 14:00 Sunset ride. 5 of 8 seats are taken.
MSMarco S.Guide · Van 1 · back 17:30
From the staff schedule and the tours€2,680 this week, from 31 jobs. 4 bikes are still on the bench.
€2,68031 jobs
From your takingsWhere it answers
On the apps your guests already use.
WhatsApp booking, Instagram messages and the chat on your own site, answered from the same plan and the same rules.
Instagram and Messenger
Messages to your Instagram or Facebook page land in the same inbox and get the same answers.
Your website chat
A chat on your own website, where guests can ask a question and book in the same place.
Live availability and prices
It reads what is really free and what you really charge, and sends a link to book and pay the deposit. It does not make up prices.
Hands over to your team
A complaint, a special request or anything it should not decide goes to a person, who replies in the same chat.
Coming soon
Gmail and Microsoft 365
Booking questions that arrive by email will join the same inbox, with replies sent from your own address.
You stay in charge
It starts careful. You decide how much it does.
Nobody has to trust it on the first day.
01
Start with drafts
At first the assistant writes a draft for each answer, and someone on your team approves it before it goes out.
02
Let it answer on its own
When you are happy with its answers, let it reply by itself, and keep reading along in the inbox.
03
Take over any chat
Anyone on your team can step into a conversation at any moment. The guest stays in the same chat.
What you get
What the assistant does for your shop.
For rental shops and tour operators, from bikes to skis and snowboards, on top of your bookings, gear and prices in Outdoor Grid.
- Answers on WhatsApp, Instagram, Messenger and your website chat
- Availability and prices read from your live plan
- A link to book and pay the deposit, sent in the chat
- Replies in the language the guest writes in
- Hand over to your team, in the same chat
- One inbox for every app, for the whole team
- Drafts to approve first, answers on its own later
- Ask your shop questions in plain words
What is an AI booking assistant?
It is a helper that answers your guests’ messages for you. It reads your live availability and your prices, answers questions, sends a link to book and pay, and passes the chat to a person when one is needed.
Which apps does it answer on?
WhatsApp Business, Instagram, Facebook Messenger and a chat on your own website. Gmail and Microsoft 365 email are coming soon.
Will it make up prices or promise gear I do not have?
No. It answers from your live plan and your own prices. When it is not sure, or the question needs a person, it hands the chat to your team.
Can I check its answers before they go out?
Yes. You can start with drafts that your team approves, and let it answer on its own later. Anyone on your team can take over a chat at any moment.
Does it speak my guests’ languages?
Yes. It answers in the language the guest writes in, so a German family and an English couple both get a reply they can read.
Do I keep my own WhatsApp number?
Yes. Guests write to your shop’s own WhatsApp Business number, as they do today, and your team sees the same chats in the inbox.
Does it work on its own, without the rest of Outdoor Grid?
It answers from your bookings, gear and prices in Outdoor Grid, so it works on top of them. We set both up with you.
Let the assistant take the first message.
Tell us where your guests write to you today and what they ask most. We write back to set up a short call.
Contact usThe shops it works for
Names and prices in the demos are sample data