On this page
If you booked as a guest
- Write to hello@howthef.ai from the email address you used to book.
- Add your name and the booking number from your confirmation.
- We reply to that email address to make sure it is you.
- We delete your details or make them anonymous, and we tell the shop.
If you no longer have that email address, say so in your message and we will find another way to check it is you.
If you wrote to us
Write to hello@howthef.ai from the same email address. We delete your contact form message and your emails, unless we still need them for something you asked us to do, and tell you when it is done.
If you work in a shop
Ask the shop owner to remove you from the team. To delete your account as well, write to hello@howthef.ai.
If you own a shop
Write to hello@howthef.ai. We agree with you how to hand over the shop's information and when it is deleted.
What we may have to keep
The law can require us or the shop to keep some records, for example payment and accounting records, or details needed to settle a dispute. We tell you what we keep and why.
How long it takes
We answer within one month (within 45 days under US state laws). If your request is complicated we may need longer, and we tell you why.
More about your rights
You can also ask to see your details, correct them or take them with you. Read the privacy policy.